Published date: 29 October 2015

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 27 November 2015

Contract summary

Industry

  • Helpdesk and support services - 72253000

  • Data-processing services - 72310000

Location of contract

W8 7NX

Value of contract

£450,000

Procurement reference

prj_RBKC_4279 - Provision of Housing Benefit and Council Tax Remote Processing Services

Published date

29 October 2015

Closing date

27 November 2015

Contract start date

4 April 2016

Contract end date

31 March 2018

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Council will require between two and four Housing and Council Tax Benefit officers to provide remote processing of the Council's Housing and Council Tax Benefit claims. The Assessment Officers will carry out all types of assessments including council and private claims, working age and pension age claims and Passport and non-passport claims. They will also be required to process overpayments using the Council's Sundry Debtors system and reply to customer's queries in writing and on the telephone.

The exact number of workers required on any given month will be determined by the Council and will depend upon the volume of work. The Council will issue instructions to the Contractor as and when required.

More information

Attachments

Links

Additional text

Candidates must register on www.capitalesourcing.com where all the procurement documents are accessible for immediate, unrestricted, electronic download.

There is provision for the contract to be extended for up to 24 months

Award information

Awarded date

7 April 2016

Contract start date

4 April 2016

Contract end date

31 March 2018

Total value of contract

£443,000

This contract was awarded to 1 supplier.

Serco Limited

Address

Serco House
16 Bartley Wood Business Park, Bartley Way
Hook
Hampshire
RG27 9UY

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Paul Ellary

Address

Royal Borough of Kensington and Chelsea
Town Hall, Hornton Street
London
W8 7NX
England

Email

paul.ellary@rbkc.gov.uk

Website

www.rbkc.gov.uk