Published date: 21 September 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 21 October 2020, 12pm

Contract summary

Industry

  • Education and training services - 80000000

  • Training services - 80500000

  • Specialist training services - 80510000

    • Training programme services - 80521000

    • Computer-user familiarisation and training services - 80533000

    • Computer training services - 80533100

Location of contract

so50 6ad

Value of contract

£100,000 to £500,000

Procurement reference

P/RAD 0783/2020

Published date

21 September 2020

Closing date

21 October 2020

Closing time

12pm

Contract start date

1 December 2020

Contract end date

30 November 2022

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

We currently have two on-line customer portals with the aim of making it significantly easier for customers to get in touch and interact with us. Giving our customers the opportunity to carry out more activities online such as making payments, booking and tracking their upcoming repairs etc, rather than having to contact us by telephone.
We want our portals to become the primary way customers contact us. We'll nudge, persuade and encourage customers who are comfortable with digital communications to use the portal as their primary point of contact and will support those who can't through training and where access to a device/data are barriers we will set up a loan scheme to give customers access to laptops, tablets or MiFi units (portable or pocket WiFi). This is the start of our journey towards our portals becoming the primary access point for all customers, creating channel shift towards digital means. There are currently 5800 registered users on the Radian Portal and 8850 registered users on the Yarlington Portal.
As such, we require an established Digital Training Provider to carry out a programme of digital training for our customers across our operational area (with initial focus on the east of our geography) from January 2021.

More information

Links

Additional text

In order to view the tender documents please visit: https://in-tendhost.co.uk/radian/aspx/

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Isabelle Adams

Address

bishopstoke road
Eastleigh
Southampton
so50 6ad
United Kingdom

Telephone

0300 123 1567

Email

isabelle.adams@radian.co.uk