Published date: 17 February 2026

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 12 December 2025, 11:59pm

Contract summary

Industry

  • Telephone-answering services - 79510000

Location of contract

England

Value of contract

£411,600

Procurement reference

LBSUT001-DN796544-64467850

Published date

17 February 2026

Closing date

12 December 2025

Closing time

11:59pm

Contract start date

13 February 2026

Contract end date

12 February 2028

Contract type

Service contract

Procedure type

Direct award

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Contract to manage emergency out of hours calls (2 years + 1 + 1 - possible extensions)

Award information

Awarded date

12 December 2025

Contract start date

13 February 2026

Contract end date

12 February 2028

Total value of contract

£411,600

This contract was awarded to 1 supplier.

Foundever GB LTD (previously Sitel UK LTD)

Address

Earlsdon Park, 53-55 Butts Road, Coventry,
United Kingdom, CV1 3BH

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Donna Ewing-Clarke

Address

Civic Offices
St Nicholas Way
Sutton
SM1 1EA
England

Telephone

+44 2087705000

Email

donna.ewing-clarke@sutton.gov.uk

Website

http://www.sutton.gov.uk/