Published date: 28 January 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 13 April 2020

Contract summary

Industry

  • Coaching services - 79998000

Location of contract

London

Value of contract

£3,000,000

Procurement reference

TFL001-DN459906-29741088

Published date

28 January 2020

Closing date

13 April 2020

Contract start date

8 June 2020

Contract end date

8 June 2023

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

In order to deliver a world-class experience, we need to ensure our Leadership Teams (Heads of Customer Service, Heads of Line Operations) and Customer Service Management Team (Area Managers, Trains Managers and equivalent) are not only adept in leading and inspiring their teams, but also engaged in the customer service ambition. We need to develop a team of high impact leaders with a customer service & delivery orientation. This high calibre, inspiring leadership will engage individuals at a front-line level to unlock a world-class experience for our customers. The current phase of "Leading Customer Service" runs to March 2020. This has focused on senior and middle managers. We are now ready to move onto the next phase of the programme from April 2020 which will include a roll out to 800 customer service managers.

More information

Links

About the buyer

Contact name

Areej Shabaa

Address

14 Pier Walk
LONDON
SW1H 0BD
United Kingdom

Email

areejshabaa@tfl.gov.uk

Website

https://tfl.gov.uk