Published date: 6 July 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 December 2017

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

Any region

Value of contract

£864,984

Procurement reference

tender_144548/686526

Published date

6 July 2018

Closing date

1 December 2017

Contract start date

14 December 2017

Contract end date

13 December 2020

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

1.1.1 The Pensions Ombudsman's Office is a Non Departmental Public Body sponsored by the Department for Work and Pensions (DWP), whose role is to investigate complaints of maladministration and disputes of fact or law relating to occupational and personal pension schemes.
1.1.2 We are a small organisation employing 36 staff with an operating budget currently of less than £3 million. As a result of public spending cuts our budget will be reducing over the next four years.
1.1.3 The office is based in central London very close to Victoria Station, where the majority of staff work (although we do have a small number of home workers). We would like to be able to allow other staff to work more flexibly from home, however we are constrained by our existing IT and infrastructure.
1.1.4 Last year we received around 4,000 telephone enquiries, 4,000 written enquiries and conducted around 950 formal investigations. We create approximately 500,000 documents each year.
1.1.5 We are looking to procure a Case Management System (CMS), an Electronic Documents and Records Management System (EDRMS) and a Management Information (MI) solution.

More information

Attachments

Award information

Awarded date

1 December 2017

Contract start date

14 December 2017

Contract end date

13 December 2020

Total value of contract

£864,984

This contract was awarded to 1 supplier.

Littlefish

Address

37 Price House, Stoney Street, Nottingham, NG1 1LS

Reference

Companies House number: 04700876

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

PEEL PARK, PHASE 2, 2ND FLOOR SHELL, BRUNEL WAY
BLACKPOOL
FY4 5ES
England

Email

COMMERCIALDIRECTORATE.CHAPS@DWP.GSI.GOV.UK