Published date: 14 September 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 5 October 2017

Contract summary

Industry

  • Monitoring and control services - 71700000

  • Training services - 80500000

  • Private households with employed persons - 98500000

Location of contract

SL1 3UF

Value of contract

£0

Procurement reference

SBC - 016455

Published date

14 September 2017

Closing date

5 October 2017

Contract start date

31 October 2017

Contract end date

12 May 2018

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Slough Borough Council invites quotations for the provision of resident satisfaction surveys of all of the council's tenants (6,020 households) and leaseholders (1,328 households).

The service has carried out annual satisfaction surveys since 2013 however, no company has managed to achieve a statistically significant return of leaseholder surveys. The timing of this survey has been influenced by the Leasehold Services Team as the best time of year to survey leaseholders as it sits outside of the service charge invoicing/consultation process.

We require the research company to carry out a three wave postal survey with all council tenants and leaseholders.

Surveys must be delivered to all of the council's tenants and leaseholders, resulting in a statistically significant response rate to give confidence that the feedback is representative of the ward/area. The survey must be carried during the months January and February 2018 and the results reported by 31 March 2018. It should be noted that, whilst the stock numbers in the Colnbrook and Poyle ward are low, they consist mainly of mobile home bases to accommodate the traveller community and it is important to gain feedback from that community in order to tailor the service to meet their needs.

More information

Links

Additional text

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Frederick Narmh (SBC)

Address

51 Bath Road
Slough
Berkshire
SL1 3UF
United Kingdom

Telephone

01753 875683

Email

frederick.narmh@slough.gov.uk

Website

https://www.slough.gov.uk