Published date: 22 February 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 25 March 2019

Contract summary

Industry

  • Housing services - 70333000

Location of contract

Any region

Value of contract

£20,000,000 to £100,000,000

Procurement reference

BIP378037979

Published date

22 February 2019

Closing date

25 March 2019

Contract start date

3 June 2019

Contract end date

2 June 2024

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

Yes

Description

In establishing the Affordable housing business Legal & General now requires a network of providers to deliver services on its behalf to households who are either renting or have part purchased LGAH owned properties. LGAH wishes to consider appointing customer service and property management providers who can deliver the following services either directly or through third parties;

•Customer services, complaint management, customer engagement and the holding and processing of customer data.
•Tenancy management including lettings services
•Estate management and anti-social behaviour
•Routine repairs and void works
•Landlord Health and Safety
•Leasehold management inc matters such as staircasing.
•Rent and service charge setting, collection and management plus other chargeable services
•Asset Management in the form of data retention on asset performance

More information

Links

Additional text

Further information is available through the Delta esourcing portal - link below. Submissions are electronic uploads to Delta esourcing only.

About the buyer

Contact name

Jenny Swainson

Address

12 Cock Lane
Farringdon
London
EC1A 9BU
UK

Telephone

02034340977

Email

LGAH@campbelltickell.co.uk