Published date: 24 July 2023
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Design support services - 79933000
Location of contract
South East
Value of contract
£1,320,000
Procurement reference
OUPA11058
Published date
24 July 2023
Closing date
30 August 2023
Closing time
12pm
Contract start date
1 March 2024
Contract end date
28 February 2026
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The OU is looking for 3 key partners to take on the tasks outlined in Appendix 3 at scale during peak periods to alleviate internal pressures on capacity and ensure the timely provision of high-quality learning material to OU students. We expect to work with our vendor partners on identifying, developing and scaling ancillary and additional service lines that support and complement the core proposition service offering, thus improving the efficiency of the service and enabling the OU to achieve its wider strategic objectives
The primary business objective is to deliver the OU's bi-annual cycle of updates to module websites and supporting digital and print learning aids to required quality, time and cost standards. The OU requires vendor partners to provide it with flexibility in its capacity so that it can effectively handle peaks in demand that cannot be met by inhouse staff.
Additionally, we expect to work with our vendor partners on identifying, developing and scaling ancillary and additional service lines that support and complement the core proposition service offering
Core service provision
As OU modules prepare to 'present' to a new cohort of students, their study website, hosted in the OU's Virtual Learning Environment (VLE), and associated digital and print learning aids, require updating in accordance with student feedback on their learning experience, key assessment milestones for the new cohort's study dates, changes in the academic field and requirements for the correction or clarification of errors.
The vendor partner will need to work inside OU systems and liaise closely with the responsible OU Project Manager within Learner and Discovery Services (LDS), graphics and interactive media developers within LDS' Design, Development and Production (DDP) subunit, as well as with the Qualification/Curriculum Manager and academic authoring teams within the faculty whose module is being updated, performing requisite editorial, quality assurance, project coordination, graphic/interactive media assets update and rights clearance tasks as required by the project specification.
Breakdown of service lines:
Core service provision: OU module updates, editorial.
Copyediting of any new text insertions of 50+ words.
Proofreading of updated sections of material, including sense checks for 'fit' with surrounding content and any internal cross-references.
Briefing IMD/GMD team on graphic/interactive media asset updates AND/OR origination/updates of graphics/interactive media assets.
Taking in corrections to XML source files, re-rendering and sending to OU stakeholders for approval.
Validation of XML with QC.
Checking and editing of closed captions and module transcripts for any new assets via the OU's 3Play platform.
Web checks" - final QC of module websites, once all other updates complete, ahead of final 'presentation ready' signoff.
Download tender documents here free of charge:
https://in-tendhost.co.uk/openuniversity/aspx/Home
About the buyer
Contact name
Procurement Team
Address
Walton Hall
MILTON KEYNES
MK76AA
England
Website
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Closing: 30 August 2023, 12pm
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