Published date: 21 January 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 18 February 2019

Contract summary

Industry

  • Patient-administration system - 48814200

  • Helpdesk and support services - 72253000

  • Administration services - 75100000

    • Call centre - 79512000

    • Contract administration services - 79994000

Location of contract

East of England

Value of contract

£0

Procurement reference

AGEMCSU/TRANS/636

Published date

21 January 2019

Closing date

18 February 2019

Contract start date

1 October 2019

Contract end date

30 September 2024

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

NHS Norfolk CCG and NHS South Norfolk CCG seek to procure a Referral Management Service.
The objectives of this service cover three areas of activity: referral management, supporting practices, and supporting CCGs.
The aims of this service are to:
• offer high quality referral service to all patients, regardless of ethnicity, language, gender, disability, sexual orientation, religious or personal circumstances, that allows patients to make an informed choice
• support participating practices to deliver high quality Referral Management including general, cataracts and section b referrals
• provide CCGs with timely and accurate information to assist the commissioning process
• support practices in their referral decision making process and efforts to reduce referral variation through data that enables peer review, knowledge building and reflective practice
• provide patients, referrers, and providers with clear communication within the agreed timeframes
• support providers in meeting referral to treatment (RTT) targets by maintaining awareness of wait times and CCG decisions around wait times, and regular forwarding of referrals
• support new or changes to service processes with referral management expertise at the request of CCGs.
Population covered
The population covered by the service is specific to the type of referrals processed. In summary:
• General referrals will be for patients registered with the 19 North Norfolk and 8 South Norfolk practices referenced in the appendices.
• Cataract referrals will be for patients registered with all practices within the North Norfolk and South Norfolk CCG areas.
• POLCV Section B referrals will be for patients registered with all practices in the North Norfolk and South Norfolk CCG areas.

More information

Links

Additional text

To express your interest and apply for this opportunity please click the link below:

https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=26980&B=OGC

You must complete and upload your response no later than 5pm on 18th February 2019

About the buyer

Contact name

David Bailey

Address

Cardinal Square
Derby
DE1 3QT
England

Telephone

01332 888023

Email

david.bailey@ardengemcsu.nhs.uk

Website

https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/68205