Published date: 7 October 2019

Last edited date: 7 October 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 27 March 2019

Contract summary

Industry

  • Telephone-answering services - 79510000

Location of contract

Any region

Value of contract

£22,800,000

Procurement reference

C8960

Published date

7 October 2019

Closing date

27 March 2019

Contract start date

1 November 2019

Contract end date

31 October 2024

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Provision of Contact Centre Services for the Home Office, including a passport advice service for HM Passport Office

More information

Attachments

Award information

Awarded date

11 September 2019

Contract start date

1 November 2019

Contract end date

31 October 2024

Total value of contract

£22,800,000

This contract was awarded to 1 supplier.

TELEPERFORMANCE LIMITED

Address

Bond Street
BRISTOL
Avon
BS1 3LG
GB

Reference

Companies House number: 02060289

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Guy Collins

Address

Aragon Court
Peterborough
PE1 1QG
England

Telephone

01733 888326

Email

guy.collins@hmpo.gov.uk