Published date: 25 February 2020

Last edited date: 25 February 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 8 March 2020

Contract summary

Industry

  • Survey services - 79311000

  • Survey design services - 79311100

  • Survey analysis services - 79311300

    • Customer satisfaction survey - 79342311

Location of contract

KT1 2DN

Value of contract

£0

Procurement reference

SCC - 030553

Published date

25 February 2020

Closing date

8 March 2020

Contract start date

6 April 2020

Contract end date

5 April 2025

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Here at Surrey County Council we are looking to refresh our approach to employee engagement. Being a large organisation with a huge variety of roles, traditionally we have run an annual survey which all staff are asked to complete (mostly digitally, but we do have a lot of roles which are not computer based), and comprised of questions where most asked for a tick-box answer.

We are now looking to adopt a dual approach which alternates pulse surveys and focus groups. Each survey will take place every quarter and we will target 25% of the total workforce (with proportionate representation of our Directorates) so that no employee is asked to complete the survey more than once a year. We will run the focus-groups in-between each survey and these will be open to all.

We are taking this approach because an annual survey is no longer an effective form of engagement for us. Annual surveys are time consuming, generates a lag in results analysis, is always considered to run 'at the wrong time' and the results are shared as a 'big reveal' which becomes a static reputation for the year.

We envision quarterly surveys to allow us to be the satellites in the sky, constantly aware of how the workforce is feeling, whilst avoiding survey fatigue. The plan is to run the surveys for one year, review the questions, and then the updated question set will stay fixed for the next three-five years. This is to enable us to build a picture of trends by using a set of consistent and benchmark able questions.

More information

Links

Additional text

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Jo Pope (SCC)

Address

Penrhyn Road
Kingston upon Thames
Surrey
KT1 2DN
United Kingdom

Telephone

07976 738 949

Email

joanna.pope@surreycc.gov.uk

Website

www.surreycc.gov.uk