Published date: 15 October 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 4 June 2018

Contract summary

Industry

  • Call centre - 79512000

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West

Value of contract

£28,000,000

Procurement reference

RD1001574

Published date

15 October 2018

Closing date

4 June 2018

Contract start date

1 October 2018

Contract end date

30 September 2023

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Department for Education (the Authority) has procured a contact centre solution and a one-to-one advice service for eligible Registrants to the Get into Teaching Website to maximise the recruitment of trainee teachers and the number of former teachers that return to the profession each year throughout England. DfE runs a comprehensive programme of initiatives to bolster teacher recruitment, including marketing campaigns to encourage graduates, those with equivalent qualifications, those considering changing career or those considering returning to teaching, to pursue a career in teaching. These marketing campaigns are designed to inform, generate interest and stimulate action.
DfE will use the following channels to support marketing campaigns to maximise the number of potential candidates that are recruited to the teaching profession within England:

a) The Get into Teaching website - which, in addition to acting as an information source, enables candidates to register their interest in teaching so that they can receive additional support.

b) The Get into Teaching Information Service (which is the focus of this planned procurement) - which comprises:

• A contact centre - where over the phone and via chat, potential candidates can access advice and guidance from an agent and, register to the Get into Teaching website on an assisted digital basis. The contact centre makes outbound calls to potential candidates that have registered interest in teaching via the Get into Teaching website. This is to support and encourage them to apply to teach a priority recruitment subject and to validate their eligibility for one-to-one support from a dedicated advisor. The next step for eligible registrants that accept support from an advisor, is to start working with the dedicated advisor on a one-to-one basis.
• Registrant Advice Service - this is delivered by a team of advisors, whose role is to act as both an inspiring champion of teaching and a practical, pragmatic advisor on applying successfully to teacher training courses or to return to the profession. There are currently three elements to this service to support different groups of potential candidates - these are currently referred to as Early Education Advisors, Premier Plus Advisors and Return to Teaching Advisors.
Additionally, the contact centre will address queries from potential candidates on social media. Phone, email and SMS will also be used as communication channels for outbound marketing campaigns and help desks.

More information

Previous notice about this procurement

Get into Teaching Information Service

  • Opportunity
  • Published 3 May 2018

Attachments

Additional text

The procurement documents are available for unrestricted and full direct access, free of charge, at: https://education.bravosolution.co.uk
Additional information can be obtained from the abovementioned address
Tenders or requests to participate must be submitted electronically via: https://education.bravosolution.co.uk
Tenders or requests to participate must be submitted to the abovementioned address

Award information

Awarded date

7 August 2018

Contract start date

1 October 2018

Contract end date

30 September 2023

Total value of contract

£23,250,000

This contract was awarded to 1 supplier.

Teleperformance UK Limited

Address

Spectrum House, Bond Street, Bristol BS1 3LG

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Picadilly Gate,
Store Street
Manchester
M1 2WD
England

Email

Dennis.watson@education.gov.uk