Published date: 11 August 2022
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Call centre - 79512000
Location of contract
United Kingdom
Value of contract
£1,414,027.09
Procurement reference
CCPF22A01.
Published date
11 August 2022
Closing date
26 May 2022
Closing time
12am
Contract start date
1 August 2022
Contract end date
11 November 2023
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
BEIS Warm Home Discount Scheme Contact Centre Services.
Business, Energy & Industrial Strategy (BEIS) is seeking one Supplier to work in partnership with BEIS delivering the telephony and correspondence service detailed below to our customers.
- Collecting and processing customer details to enable eligible recipients to receive discounted energy bills, using BEIS algorithm to determine eligibility where necessary
- Processing general queries, processing request to energy suppliers, complaints
Award information
Awarded date
21 July 2022
Contract start date
1 August 2022
Contract end date
11 November 2023
Total value of contract
£1,414,027.09
This contract was awarded to 1 supplier.
GO-CENTRIC LIMITED
Address
St. Pauls House, 23 Park Square South LS1 2ND LEEDS England
Reference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Crown Commercial Service on behalf of Department for Business Energy & Industrial Strategy : Department for Business Energy & Industrial Strategy
Address
Floor 9, The Capital Building, Old Hall Street
Liverpool
L3 9PP
England
Telephone
3450103503
supplier@crowncommercial.gov.uk
Website
https://www.gov.uk/government/organisations/crown-commercial-service
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Closing: 26 May 2022, 12am
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