Published date: 18 January 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 8 February 2019

Contract summary

Industry

  • Call centre - 79512000

Location of contract

BS20 7AW

Value of contract

£35,000 to £100,000

Procurement reference

SYSTEM 00000060

Published date

18 January 2019

Closing date

8 February 2019

Contract start date

5 April 2019

Contract end date

4 April 2022

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Provision of call handling (and potentially other contact methods) for the Alliance Homes and partners repairs contact service. The service will operate at times outside of core opening hours, some planned times inside of core opening hours together with unplanned business continuity cover. The resulting contract will initially be for a duration of three years with the possibility of a two-year extension.

Further details are contained within the tender documents available through Alliance Homes e-tendering portal.

More information

Links

Additional text

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Nick James

Address

Portishead
North Somerset
-
BS20 7AW
United Kingdon

Telephone

01275 398418

Email

nick.james@alliancehomes.org.uk

Website

http://www.alliancehomes.org.uk