Published date: 1 May 2018

Last edited date: 1 May 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 29 June 2018

Contract summary

Industry

  • General public services - 75110000

Location of contract

South East

Value of contract

£274,000 to £548,000

Procurement reference

WOKHM001-DN337401-32730304

Published date

1 May 2018

Closing date

29 June 2018

Contract start date

1 October 2018

Contract end date

30 September 2020

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes


Description

'The Service' will provide advice across, but not limited to, the areas listed below by a range of methods which include: online, face to face, telephone and mail.

Welfare benefits, such as benefit eligibility and representation at appeals tribunals.
Money and debt, such as benefit entitlement, income assessments, debt prioritisation, creditor negotiation and legal assistance.
Employment, such as statutory and contractual rights, dismissal and redundancy.
Housing, such as housing debt, housing costs and housing legislation.
Family or personal, such as death and bereavement, change of name and adoption, divorce or separation, children and young people.
Legal, such as legal proceedings, compensation and personal injury claims, and support.
General tax, such as systems, exemptions and rates.
Disability/health, such as benefit eligibility and applications, representation at tribunals, and health service complaints.
Consumer advice, such as problems with buying goods and services, financial services, insurance queries and consumer law.

'The Service' will also hold general information on issues relating to community care, education, transport and travel, immigration and telecommunications.


About the buyer

Contact name

Natasha Jones

Address

Civic Offices
Shute End
Wokingham
RG40 1BN
England

Telephone

+44 1189746124

Email

commissioningsupportteam@wokingham.gov.uk

Website

http://www.wokingham.gov.uk