Published date: 19 January 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 22 February 2021, 12pm

Contract summary

Industry

  • Call centre - 79512000

Location of contract

London

Value of contract

£0

Procurement reference

MT221711

Published date

19 January 2021

Closing date

22 February 2021

Closing time

12pm

Contract start date

1 July 2021

Contract end date

30 June 2024

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The contract is for the provision of Out of Hours call centre services for residential properties owned and managed by Islington and Shoreditch Housing Association. It is intended that the contract will commence in July 2021 and, subject to annual reviews, run for a period of three years with the option for renewal, as decided by ISHA, for an extension of up to a further one year and then an additional one year, subject to satisfactory reviews based upon performance and quality of service and delivery. The maximum duration of the contract is therefore five years.

More information

Links

About the buyer

Contact name

Procurement

Address

102 Blackstock Road
London
N4 2DR
England

Telephone

+44 1689885080

Email

procurement@effefftee.co.uk

Website

https://www.isha.co.uk/