Published date: 13 December 2023

This notice was replaced on 10 April 2024

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 10 April 2024)

Awarded contract - This means that the contract has been awarded to a supplier.


Contract summary

Industry

  • Administration services - 75100000

  • Supporting services for the government - 75130000

  • Advertising and marketing services - 79340000

    • Advertising services - 79341000

    • Advertising consultancy services - 79341100

    • Advertising campaign services - 79341400

    • Marketing services - 79342000

    • Direct marketing services - 79342100

    • Promotional services - 79342200

    • Customer services - 79342300

    • Customer survey services - 79342310

    • Customer satisfaction survey - 79342311

    • Customer-care services - 79342320

    • Telephone-answering services - 79510000

    • Telephone operator services - 79511000

    • Call centre - 79512000

    • Translation services - 79530000

    • Interpretation services - 79540000

    • Typing, word-processing and desktop publishing services - 79550000

    • Mailing-list compilation and mailing services - 79570000

    • Recruitment services - 79600000

    • Placement services of personnel - 79610000

    • Contract administration services - 79994000

    • Records management - 79996100

Location of contract

CF14 3UZ

Value of contract

£9,544,470.42

Procurement reference

CF-0003700D3z000002KGVVEA4

Published date

13 December 2023

Closing date

17 July 2023

Closing time

12pm

Contract start date

19 February 2024

Contract end date

16 November 2025

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Provision of outsourced contact centre services.

More information

Attachments

Award information

Awarded date

29 September 2023

Contract start date

19 February 2024

Contract end date

16 November 2025

Total value of contract

£9,544,470.42

This contract was awarded to 1 supplier.

Serco Limited

Address

Serco House, 16 Bartley Wood Business Park RG27 9UY

Reference

None

Supplier is SME?

No

About the buyer

Contact name

Commercial Team

Address

Crown Way
Cardiff
CF14 3UZ
United Kingdom

Email

commercial@companieshouse.gov.uk