Published date: 28 April 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 15 May 2023, 12pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

M13 9PL

Value of contract

£0 to £500,000

Procurement reference

IT-516-76-2023/2052/OCRMS/JL

Published date

28 April 2023

Closing date

15 May 2023

Closing time

12pm

Contract start date

1 September 2023

Contract end date

31 December 2028

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Oracle CRM is the University of Manchester's second instance of Oracle eBusiness Suite.
Our Oracle CRM instance is at a version released by the supplier in August 2010 (v12.1.3) and is an on-premises solution.

Oracle will no longer be offering Market Driven Support for our version of eBusiness Suite beyond December 2024. It is not technically feasible to disentangle and decommission our Oracle CRM instance by then.

Therefore, we are considering using Third Party Support services for the Oracle CRM solution for a period of 3-5 years from December 2023.

We wish to understand the type and depth of support services from potential suppliers and this RFI will help the University to better understand available support options.

More information

Links

Additional text

Information, formalities and necessary requirements to be met will be set out in the procurement documents, all of which are freely available via the University's procurement portal In-Tend - https://in-tendhost.co.uk/manchesteruniversity


Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Janet Lewis

Address

Manchester
Manchester
Manchester
M13 9PL
United Kingdom

Telephone

-

Email

janet.lewis@manchester.ac.uk