Published date: 23 July 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 26 August 2020

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

Yorkshire and the Humber

Value of contract

£500,000

Procurement reference

LEEDSCITY001-DN474003-59300939

Published date

23 July 2020

Closing date

26 August 2020

Contract start date

30 September 2020

Contract end date

29 September 2023

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

************* Any questions in relation to this tender must be submitted through the discussions link on www.yortender.co.uk. Any issues with the Yortender portal should be directed to ProContractSuppliers@proactis.com or you can log a call at http://proactis.kayako.com/procontractv3/Core/Default/Index, telephone: 0330 005 0352****************************************

Leeds City Centre Box Office (CCBO) is the ticketing department for Leeds City Council. It services Leeds Town Hall, Carriageworks Theatre, Millennium Square, Leeds International Concert Season, Leeds International Film Festivals (plus Young and INDI festivals) and Leeds International Beer Festival. It generates in excess of £3m of ticketing revenue per annum and delivers 250,000 ticket sales over 2300+ event instances each year.

The box office also has ambitions to support Leeds City Councils wider cultural offering, including Breeze, Child Friendly Leeds and Leeds Museums & Galleries to support a unified approach to cultural delivery in Leeds.

The Council is looking to procure a cloud based ticketing and CRM system which enables this approach to a singular cultural database of event attendees, membership holders and philanthropists to enable the Council to analyse data, create operational, marketing and programming strategies to deliver the best cultural experience possible. Leeds City Council has the ambition to be a digital, cultural and child friendly city and the solution procured must support these aims.

The solution needs to support multiple venues, requirements and avenue into the booking and CRM process through multiple website integrations. The council requires a partner to deliver its ambitious aims that is willing to be an integral part of the journey and an advocate for that cultural drive.

About the buyer

Contact name

James Firth

Address

St George House
40 Great George Street
Leeds
LS1 3DL
England

Email

its.procurement@leeds.gov.uk

Website

http://www.leeds.gov.uk