Published date: 18 December 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 19 July 2024, 3pm

Contract summary

Industry

  • Banking services - 66110000

Location of contract

West Midlands

Value of contract

£52,704

Procurement reference

OPG24/010

Published date

18 December 2024

Closing date

19 July 2024

Closing time

3pm

Contract start date

1 February 2025

Contract end date

31 January 2028

Contract type

Service contract

Procedure type

Call-off from a dynamic purchasing system

A mini-competition or direct purchase from a pre-established dynamic purchasing system.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

At the Office of the Public Guardian (OPG) we are in the process of taking our Supervision billings and payments processes in-house. We have identified that we will be required to continue outsourcing our direct debit instructions to a supplier, given the volumes of direct debits we process each year (currently 11K approximately).

OPG Supervision bills approximately 63K customers at account set up, then annually for our services, until the closure of their accounts (upon which a final fee may also be billed). Current direct debits are around 11K per year. Almost all of this number relate to the collection of annual fees. The annual fees are charged at the start of each new financial year, meaning there is a spike in customers setting up direct debits at that time, as well as a spike in collections.

We are seeking a supplier to handle our collections for direct debit customers, as well as refunds for our direct debit and BACS customers. We wish to process these transactions via the supplier through an API and require an experienced and reliable technical partner. This requirement would be for a duration of three (3) years, unless extended under clauses within the contract

More information

Attachments

Award information

Awarded date

3 December 2024

Contract start date

1 February 2025

Contract end date

31 January 2028

Total value of contract

£52,704

This contract was awarded to 1 supplier.

ALLPAY LIMITED

Address

Fortis et Fides, Whitestone Business Park,
Whitestone, Hereford. HR1 3SE

Reference

Companies House number: 02933191

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Les Cook

Address

102 Petty France
LONDON
SW1H9AJ
England

Email

les.cook@justice.gov.uk