Published date: 8 June 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 29 June 2022, 12pm

Contract summary

Industry

  • Guidance and counselling services - 85312300

  • Counselling services - 85312320

Location of contract

LS2 7UE

Value of contract

£95,000

Procurement reference

CF-0883400D0O000000rwimUAA1

Published date

8 June 2022

Closing date

29 June 2022

Closing time

12pm

Contract start date

5 August 2022

Contract end date

7 August 2023

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The requirement is for a staff support text service, to continue to provide a psychological support offer for all NHS staff. This will aim to be a service provided for all staff during the ongoing COVID-19 pandemic, and beyond.

The service is provided for all health and care workers across the country. Currently over 3600 NHS staff have contacted the helpline since June 2020. On average the text service receives between 170-200 conversations a month from NHS staff.

The text service will offer NHS staff the opportunity to converse with trained crisis volunteers. The requirement will be to run a 7-day service, 24 hours a day, that can operate nationally, and is able to cater to all groups and demographics.

This will need to be set up and delivered at a relatively fast pace, to enable a continuation in service for our workforce. There is a clinical risk attached to the necessity to keep the service continuous for our users, and therefore a gap in service will not be acceptable (a short period of transition between an old supplier and a new one can be agreed however).

Additionally, the supplier should be able to provide anonymized and vital data, to the commissioning organisation, to provide further understanding of emerging concerns and issues related to the health and wellbeing of our workforce. The content, structure and delivery of the reports should be open to change depending on the requirements of the commissioning organisation.

Interested suppliers should register on the NHS England & Improvement e-procurement system here: https://health-family.force.com/login

• Once logged in click 'Find Opportunities' and search for 'National Staff Support text service'
• Click 'Register Interest'
• Once you have registered your interest you will be able to view the Requirements and submit a response to the question within the portal
• Any messages about the opportunity should be sent via the e-procurement system. You can do this by going to the home page and:
o Click on 'My proposals & Quotes'
o Click the relevant Project Title
o Click 'Messages' & 'New Message'

About the buyer

Contact name

Russell Greenwood

Address

Quarry Hill
Leeds
LS2 7UE
GB

Email

russell.greenwood@nhs.net