Published date: 27 May 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 14 April 2021, 3pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

SS2 6ER

Value of contract

£72,760

Procurement reference

DN536266

Published date

27 May 2021

Closing date

14 April 2021

Closing time

3pm

Contract start date

1 August 2021

Contract end date

31 July 2022

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Provision of a customer online self-serve portal.
This is a forms-based web portal and mobile app where customers can request services from Southend-on-Sea Borough Council. Customers can receive updates for certain services and can view their council tax and benefits payments, previous service requests and bookings.
The service team are also able to view forms in progress, review tickets that have been raised by users and amend specific cases where needed.
The portal is module based with a bookings and payment function.
There are 3 integrations with back-office systems including Recycling & Waste, Highways and Revenues & Benefits.

Award information

Awarded date

19 April 2021

Contract start date

1 August 2021

Contract end date

31 July 2022

Total value of contract

£72,760

This contract was awarded to 1 supplier.

ABAVUS LIMITED

Address

11 The Shrubberies George Lane
LONDON
E18 1BD
GB

Reference

Companies House number: 06082412

Value of contract

£72,760

Supplier is SME?

Yes

Supplier is VCSE?

No

Additional details

Abavus Apps eForms and My Council portal

About the buyer

Contact name

Niki Mistry

Address

Civic Centre
SOUTHEND-ON-SEA
SS26EN
England

Telephone

01702534921 ext 4921

Email

nikimistry@southend.gov.uk

Website

http://www.southend.gov.uk/