Published date: 13 February 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 17 June 2013

Contract summary

Industry

  • Call centre - 79512000

Location of contract

LS2 7UA

Value of contract

£52,361,000

Procurement reference

ecm_1349

Published date

13 February 2018

Closing date

17 June 2013

Contract start date

29 August 2013

Contract end date

31 July 2018

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

A Call off from the DWP Contact Centre Services Framework. Covers service lines for: Pension Credit claims, Pension Credit enquiries, State Pension enquiries, LA/AA, claim packs, Winter Fuel enquiry line, NiNo appointments, National Benefit Fraud Hotline

Award information

Awarded date

1 August 2013

Contract start date

29 August 2013

Contract end date

31 July 2018

Total value of contract

£52,361,000

This contract was awarded to 1 supplier.

Capita Group Plc

Address

71 Victoria Street
London
SW1H 0HA

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Quarry House, Quarry Hill
Leeds
LS2 7UA
England

Email

CROSSCUTTING.TECHNOLOGYP-I@DWP.GSI.GOV.UK