Published date: 5 September 2022
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Research and development services and related consultancy services - 73000000
Location of contract
United Kingdom
Value of contract
£180,000
Procurement reference
SR968303822
Published date
5 September 2022
Closing date
26 August 2022
Closing time
12pm
Contract start date
29 August 2022
Contract end date
28 August 2023
Contract type
Supply contract
Procedure type
Call-off from a dynamic purchasing system
A mini-competition or direct purchase from a pre-established dynamic purchasing system.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
HMRC's vision is to be a trusted and modern tax administration, where customers have an increasingly effortless and straightforward experience when engaging with HMRC. Improving and increasing self- serve and digital channels is key to the delivery of this vision. Guiding current and future transformation in this direction should:
• improve customer experience and satisfaction levels
• reduce costs for both the taxpayer and HMRC
• improve the overall health of the tax system through reducing administration burdens and improving compliance
• fulfil HMRC's broader ambitions to be a leading and aspirational digitally driven UK tax administration.
HMRC is developing a Channel Strategy, which will drive how customers interact with HMRC. The Strategy will set out how HMRC will support most customers to self-serve through an attractive digital channel offer as default. The Strategy will also set out support levels for customers who may need extra help, are digitally excluded or otherwise vulnerable, ensuring compliance and evidential requirements are considered.
HMRC is in the early stages of carrying out other research to help inform the future direction and successful implementation of the Channel Strategy. HMRC plan to share relevant insight, where appropriate, with the successful supplier from related research which we are currently conducting on taxpayers' digital appetite and preferences.
The findings from this research will support HMRC planning and delivery of the Channel Strategy over the next two to three years, whilst providing an updated assessment of the proportion and nature of Assisted Digital and Digitally Excluded taxpayers to inform HMRC's new Digital Inclusion Strategy.
Award information
Awarded date
22 August 2022
Contract start date
29 August 2022
Contract end date
28 August 2023
Total value of contract
£180,000
This contract was awarded to 1 supplier.
NATIONAL CENTRE FOR SOCIAL RESEARCH
Address
35 Northampton Square
LONDON
EC1V 0AX
GBReference
Companies House number: 04392418
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Fintan Bradley
Address
2 Dearmans Place
Salford
M3 5BS
United Kingdom
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Closing: 26 August 2022, 12pm
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