Published date: 12 May 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 4 October 2021, 12pm

Contract summary

Industry

  • Telecommunications network - 32412100

Location of contract

London

Value of contract

£16,335,000

Procurement reference

MT226272

Published date

12 May 2022

Closing date

4 October 2021

Closing time

12pm

Contract start date

11 May 2022

Contract end date

9 May 2028

Contract type

Supply contract

Procedure type

Competitive dialog

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Contracting Authority wishes to receive responses to the Selection Questionnaire from suitably qualified and experienced Telephony and Contact Centre providers with the necessary capacity and capability (or a demonstrable ability to provide the necessary capacity and capability within the requisite timescale, which is notified to Potential Bidders in the Selection Questionnaire) to provide the range of Services as set out in Appendix A - High-level Requirements.docx, in a safe and effective manner.

More information

Links

Award information

Awarded date

11 May 2022

Contract start date

11 May 2022

Contract end date

9 May 2028

Total value of contract

£16,335,000

This contract was awarded to 1 supplier.

Accenture

Address

30 Fenchurch Street, London

Reference

Companies House number: 04757301

Value of contract

£16,335,000

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

200 Aldersgate
London
EC1A 4HD
England

Email

duncan.baldwin@citizensadvice.org.uk

Website

https://www.citizensadvice.org.uk/