Published date: 24 May 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 14 November 2022, 12pm

Contract summary

Industry

  • Radio, television, communication, telecommunication and related equipment - 32000000

Location of contract

England

Value of contract

£3,126,000

Procurement reference

ECC001-DN633412-22391684

Published date

24 May 2023

Closing date

14 November 2022

Closing time

12pm

Contract start date

22 February 2023

Contract end date

21 February 2028

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

MS-certified, cloud-based, CCaaS (Contact Centre as a Service) solution for ECC's main contact centre (Contact Essex) and other contact centre instances.\r
Inbound and outbound telephony calls via MS Teams (call charges).

Award information

Awarded date

21 February 2023

Contract start date

22 February 2023

Contract end date

21 February 2028

Total value of contract

£2,840,053

This contract was awarded to 1 supplier.

Daisy Corporate Services Trading Limited

Address

BB9 5SR

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Mark Glenister

Address

County Hall
Market Road
Chelmsford
CM1 1QH
England

Email

mark.glenister@essex.gov.uk

Website

https://www.essex.gov.uk/