Published date: 4 August 2023
Closed early engagement
Contract summary
Industry
Telephone-answering services - 79510000
Location of contract
WR11 4YD
Procurement reference
RHA_OOH
Published date
4 August 2023
Closing date
11 August 2023
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Rooftop Housing Association Limited (Rooftop) is seeking a Provider with an excellent track record of providing a high standard call handling service for 12 months with an option to extend .
The Provider shall provide an out of hours emergency telephone call handling service for residents of Rooftop. The services will relate to emergency responsive repairs and anti-social behaviour.
The Provider will be responsible for logging calls appropriately, as per Rooftop's guidelines and procedures. Rooftop has a dedicated in-house team taking these calls from Mon-Fri - 8am -16:30pm therefore the Service Provider will receive and prioritise calls during out of hours.
This is an early engagement notice. If a Provider is interested in the above, please email procurement@rooftopgroup.org.
About the buyer
Contact name
Melissa
Address
70 High Street
EVESHAM
WR114YD
England
Telephone
01386 420800
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Closing date: 11 August 2023
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