Published date: 5 June 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 7 July 2020

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

  • Software programming and consultancy services - 72200000

  • Programming services of packaged software products - 72210000

    • Programming services of systems and user software - 72211000

    • Programming services of application software - 72212000

    • Networking, Internet and intranet software development services - 72212200

    • Internet and intranet software development services - 72212220

    • Web page editing software development services - 72212224

    • Form making software development services - 72212325

    • Contact management software development services - 72212333

    • Business transaction and personal business software development services - 72212400

    • Software development services suites - 72212422

    • Customer Relation Management software development services - 72212445

    • IT software development services - 72212517

    • Content management software development services - 72212783

    • Software implementation services - 72263000

    • Software consultancy services - 72266000

    • World wide web (www) site design services - 72413000

    • World wide web (www) site operation host services - 72415000

    • Internet or intranet client application development services - 72421000

Location of contract

KT15 2AH

Value of contract

£700,000 to £850,000

Procurement reference

RMBC - 031029

Published date

5 June 2020

Closing date

7 July 2020

Contract start date

28 September 2020

Contract end date

27 September 2027

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Authority is seeking to contract with one provider for a combined CRM and CMS solution to significantly improve its digital self-service and assisted-service offering via a new customer portal for a number of interactions including Waste (fly tipping, missed collections, garden and bulky waste), on-line Planning submissions, on-line activities for Housing and Revenues and Benefits. The solution will enable the Authority to build a data-rich Customer Services provision, enabling analysis of customer needs and shaping services accordingly. The solution will provide the Authority with a single view of its customers to break down silos across the Authority and the services it provides; Officers will achieve a better understanding of how customers interact across all services whilst enabling them to track service requests, check for updates electronically, deliver personalised, targeted services and communication and thus building stronger and effective relationships with them.

More information

Links

Additional text

This tender is to be completed electronically using the SE Shared Services Procurement eSourcing portal.

https://www.sesharedservices.org.uk/esourcing/opportunities

The SE Shared Services eSourcing portal provides a web-based tool that provides a simple, secure and efficient means for managing tendering and quotation activities reducing the time and effort required for both buyers and Potential Bidders. The portal allows for tender clarifications and submitting your bid electronically.

In order to bid for this opportunity you will need to register your company on the SE Shared Services portal.

Is a Recurrent Procurement Type? : Yes

About the buyer

Contact name

Loraine Austin (RMBC)

Address

Station Road
Addlestone
Surrey
KT15 2AH
United Kingdom

Telephone

01932 425638

Email

loraine.austin@runnymede.gov.uk

Website

http://www.runnymede.gov.uk