Published date: 4 June 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 4 July 2018

Contract summary

Industry

  • Administrative housing services - 75123000

Location of contract

W8 7NX

Value of contract

£0

Procurement reference

tender_172674/677983

Published date

4 June 2018

Closing date

4 July 2018

Contract start date

1 August 2018

Contract end date

30 September 2018

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Tenant and Leaseholder Survey 2018 - We want to conduct a survey of our tenants and leaseholders' opinion, to capture their views on the current service and set a benchmark of our customer's perception and experience of services, focus on areas which are important to our residents and help us to identify any areas that are in need of action. We are also keen to hear from residents about services we provide which they feel could be discontinued and new services that we should consider providing in the future. We wish to obtain an independently procured representation of resident opinion and we will take advise from the supplier on how to best achieve this in the context of our local environment. In general, methods that we will consider are a full poll of tenants and leaseholders; a stratified sample survey; or a more limited telephone based survey. We may consider other supplementary methods, if they meet our specification and the Council's commitment to transparency for its residents.

More information

Links

Additional text

We expect that, regardless of the selected methodology, suppliers will be able to manage the end-to-end process with the minimum of intervention from the Council. This is critical as it is important to us that our residents see the survey as independent and free from council influence over the results. Time is a factor in the completion of the survey and we would like to conduct it between July - August 2018, so that we have complete and final results by no later than September 2018.

About the buyer

Contact name

Celia Caliskan

Address

Housing Department, Town Hall, Horton Street
London
W8 7NX
England

Telephone

020 7361 2238

Email

celia.caliskan@rbkc.gov.uk

Website

https://rbkc.gov.uk