Published date: 30 August 2024
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Database and operating software package - 48600000
Miscellaneous software package and computer systems - 48900000
Monitoring and control services - 71700000
Location of contract
N1 2UD
Value of contract
£164,250
Procurement reference
2324-0087
Published date
30 August 2024
Closing date
4 July 2023
Closing time
12pm
Contract start date
4 August 2023
Contract end date
3 August 2025
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
There is partial use of the CRM system and extensive off-system and parallel-system working. In order to deliver an effective, efficient complaints process, where risk is managed and appropriate business intelligence is available, the technology systems used to manage complaints needed definition over the long-term. It was advised that this is laid out through a series of technology architecture states, which deliver an incremental and pragmatic approach which aligns with ongoing Resident Experience work.
Award information
Awarded date
19 July 2023
Contract start date
4 August 2023
Contract end date
3 August 2025
Total value of contract
£164,250
This contract was awarded to 1 supplier.
ROL SOLUTIONS LTD
Address
The king centre
Main Street
Barleythorpe
Oakham
LE15 7WDReference
Companies House number: 03731519
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Islington Council
Address
town hall
LONDON
N1 2UD
England
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Closing: 4 July 2023, 12pm
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