Published date: 19 October 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 10 August 2020, 12pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

LS1 2DE

Value of contract

£140,000 to £150,000

Procurement reference

PROJECT NO. CA1316 - AWARD

Published date

19 October 2020

Closing date

10 August 2020

Closing time

12pm

Contract start date

12 October 2020

Contract end date

11 October 2021

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

WYCA is looking for a Service Management Partner who can provide guidance on all areas of the ITIL framework and agree an implementation approach for each. As ITIL is so broad it may be the case that the selected supplier allocates different specialists for different parts of the framework.
In addition to providing service management expertise, the Service Management Partner will provide PRINCE2 management, the Combined Authority will provide a Project Assistant to give support and internal co-ordination. The partner will be required to deliver a PID within three weeks of the project commencing which will require sign-off from the ICT Management Board which this project reports to.
Much of this work will involve engagement with senior Combined Authority staff outside ICT Services to develop essential service management requirements such as service and operational level agreements. Here, the Service Management Partner will confidently lead workshops with heads of service and directors whilst closely involving ICT Services staff.
Although it is not expected that the partner will write every SLA and OLA, they will lead the production of an agreed selection, train and develop Combined Authority staff to continue this work using their recommended approach and then have overall responsibility for the completion of the remaining agreements which will be delegated to Combined Authority staff under the partner's direction.
It is important that the Service Management Partner is pragmatic and adaptable. The Combined Authority requires practical help with the introduction of service management techniques which will make a visible and rapid difference to how ICT services are delivered. The Combined Authority does not want a partner to undertake a theoretical exercise or to expand on the benefits of service management.

Award information

Awarded date

22 September 2020

Contract start date

12 October 2020

Contract end date

11 October 2021

Total value of contract

£119,000

This contract was awarded to 1 supplier.

Pink Elephant EMEA Ltd

Address

Central Point 25-31 London Road, Reading, Berkshire, United Kingdom, RG1 4BS

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Matthew Hoyle

Address

40-50 Wellington Street
Leeds
West Yorkshire
LS1 2DE
United Kingdom

Telephone

+441133481081

Email

Matthew.Hoyle@westyorks-ca.gov.uk

Website

www.westyorks-ca.gov.uk