Published date: 17 October 2023
Closed early engagement
Contract summary
Industry
Communication software package - 48510000
Information systems - 48810000
Miscellaneous software package and computer systems - 48900000
IT services: consulting, software development, Internet and support - 72000000
Location of contract
England
Procurement reference
ECC001-DN694800-27039473
Published date
17 October 2023
Closing date
31 October 2023
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
Essex County Council (ECC) seeks input from the market to develop future requirements for a Complaints, Enquiries and Freedom of Information (FOI) request Case Management Solution utilising modern, flexible, cost-effective technology solutions for better customer and user experience. A solution is required to manage:
• FOI and Environmental Information Regulations (EIR) requests
• Subject Access Requests (SAR)
• Data breach Incidents
• Local Government and Social Care Ombudsman and Information Commissioners Office (ICO) enquiries
• Corporate Compliments and Comments
• Statutory and Non-statutory Complaints
• MP / Councillor Enquiries
The end solution will be used to capture, process, resolve and report across these key areas. ECC is seeking a Software as a Solution (SaaS) offering with workflows that manage case tracking in these areas.
Any solution needs to support overall Local Authority (LA) compliance with UK General Data Protection Regulations (GDPR).
Interested suppliers are invited to attend a demonstration session, this is expected to take place in late October / early November. Schedule to be confirmed. Suppliers are invited to provide their response by 12:00 on Tuesday 31st October 2023.
About the buyer
Contact name
Tyno Tong
Address
County Hall
Market Road
Chelmsford
CM1 1QH
United Kingdom
Website
Share this notice
Closing date: 31 October 2023
All content is available under the
