Published date: 26 February 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 14 December 2020, 12pm

Contract summary

Industry

  • Business services: law, marketing, consulting, recruitment, printing and security - 79000000

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West

Value of contract

£53,867,602

Procurement reference

tender_237299/929077

Published date

26 February 2021

Closing date

14 December 2020

Closing time

12pm

Contract start date

6 January 2021

Contract end date

7 July 2021

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The COVID-19 Vaccination Helpline (CVH) is a telephony-based service that provides an alternative to the digital booking platform (National Booking Service) to facilitate the booking of vaccine appointments. This agreement supplies the inbound contact centre services required to deliver the CVH. This includes provision of:
· call centre agents;
· contact centre software licences;
· CRM software licences;
· IT support; and
· related management services to manage and report on the provision of services.

Award information

Awarded date

4 January 2021

Contract start date

6 January 2021

Contract end date

7 July 2021

Total value of contract

£53,867,602

This contract was awarded to 1 supplier.

Teleperformance Limited

Address

Spectrum House, Bond Street, Bristol, BS1 3LG

Reference

Companies House number: 02060289

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Quarry House
Leeds
LS2 7UE
England

Email

england.commercialqueries@nhs.net