Published date: 17 November 2021
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Software package and information systems - 48000000
Location of contract
TS2 1QG
Value of contract
£0
Procurement reference
IT-455-98-THIR 21 473
Published date
17 November 2021
Closing date
20 December 2021
Closing time
12pm
Contract start date
1 February 2022
Contract end date
31 January 2027
Contract type
Supply contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
At Thirteen, we've been working to help improve the lives of people in our neighbourhoods for years. We provide our customers with homes, support and opportunities to grow.
We own and manage 35,000 properties across the North East and Yorkshire and offer a home for life, providing housing and support services. We're here for anyone who needs a home and a helping hand too.
We're the largest housing provider in the North East of England, and amongst the biggest 25 nationally, but we remain locally responsive. We work hard to support communities in the places we have homes to help address the social, economic and environmental issues that matter to our customers and partners.
Further information is available on the Group's website www.thirteengroup.co.uk
This tender is for software required (hereinafter "the Service") to Thirteen Housing Group Limited a registered community and benefit society under number 7522 whose registered office is at Hudson Quay, Windward Way, Middlesbrough, TS2 1QG
The purpose of this tender is to provide all interested parties with the opportunity to propose an accurately priced solution for the provision of an Intelligent automation risk based artificial intelligence and machine learning approach to caseload management and collecting debt which also includes an integrated call handling and text messaging solution.
This will work alongside our current housing management system, Orchard but also has the capacity to work alongside other housing management systems if this was to change. Through behavioural science the system must optimise the benefits of nudge theory to ensure that as a business we maximise our income through maximising automation opportunities and ensuring that manual intervention is made only when needed and in a way that will provide Thirteen with the best outcome.(Insert goods/services/works required )- contract title in accordance with the Specification of requirements, terms and conditions of contract.
More information
Links
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- https://in-tendhost.co.uk/thirteengroup/aspx/
- Additional information on how to apply for this contract
Additional text
-
Please register your organisation on the following procurement portal :- https://in-tendhost.co.uk/thirteengroup
To view and download the documents please select `Express an interest`
Is a Recurrent Procurement Type? : No
About the buyer
Contact name
Sara Vasey
Address
Windward Way
Middlesbrough
Co Durham
TS2 1QG
United Kingdom
Telephone
07583689176
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Closing: 20 December 2021, 12pm