Published date: 17 July 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 17 August 2017

Contract summary

Industry

  • Industry specific software package - 48100000

Location of contract

South West

Value of contract

£850,000

Procurement reference

2017/S 134-274633

Published date

17 July 2017

Closing date

17 August 2017

Contract start date

8 January 2018

Contract end date

7 January 2025

Contract type

Service contract

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The contracting authority is a housing society and wishes to procure a new fully integrated housing management solution and associated services that enable the delivery of excellent services right first time including:
• CRM
• repairs management
• mobile working
• digital services for customers (including web-portal, web-chat and tablet/smartphone apps/re-rendered web portal),.
The preferred bidder is expected to be a prime contractor than can supply a solution that is customer-centric with sophisticated customer relationship management (CRM) capabilities, and allow colleagues to work when mobile (off-line as well as online) from any location. It will have a customer, tenancy and property database must interface to a number of other solutions including:
• Kirona DRS - Dynamic resource scheduler (currently used for scheduling repairs operatives)
• Keystone - asset management system (though we would be interested to consider integrated options)
• Open Accounts - our finance system
• Documotive - our EDRM and PO management system
• Corvu - Our performance management and reporting system
It must include self-service capabilities for residents via mobile/tablet app(s) and web-portal(s), and provide web-portal capability for partners.
An indicative outline timetable is provided in the SSQ documentation.

About the buyer

Address

Riverside Court, Bowling Hill, Chipping Sodbury
Bristol
BS37 6JX
England

Email

procurement@merlinhs.co.uk

Website

https://in-tendhost.co.uk/merlinhs/aspx/Home