Published date: 10 February 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 23 November 2022, 3pm

Contract summary

Industry

  • Industry specific software package - 48100000

  • Software-related services - 72260000

Location of contract

North West

Value of contract

£800,000

Procurement reference

2022ICO00185

Published date

10 February 2023

Closing date

23 November 2022

Closing time

3pm

Contract start date

24 November 2022

Contract end date

23 November 2024

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Call-off from CCS Framework Agreement G-Cloud 12 (RM1557.12)
Cloud service for the provision of a customer services bot which uses AI technology to automate the identification and processing of inbound emails, ingests collected information into a CRM application and applies process automation and auto routing within the CRM application to remove manual processing and reduce the administrative burden, whilst applying machine learning to the bot to ensure it develops and evolves intelligently in lines with the needs of the user.

Award information

Awarded date

24 November 2022

Contract start date

24 November 2022

Contract end date

23 November 2024

Total value of contract

£800,000

This contract was awarded to 1 supplier.

ICS.AI LTD

Address

Grove House,Lutyens Close, Lychpit
BASINGSTOKE
Hampshire
RG24 8AG
GB

Reference

Companies House number: 11346801

Value of contract

£800,000

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

Wycliffe House, Water Lane
WILMSLOW
SK95AF
England

Email

procurement@ico.org.uk