Published date: 9 May 2019
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Telephone-answering services - 79510000
Call centre - 79512000
Location of contract
South East
Value of contract
£200,000
Procurement reference
LBROM001-DN404840-50568105
Published date
9 May 2019
Closing date
11 June 2019
Contract start date
1 November 2019
Contract end date
31 October 2024
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
The Council is tendering for a Service to be available 24 hours a day, 7 days a week, throughout the year and shall consist of:
• A computerised telephone answering service which can simultaneously respond to all calls from alarms dispersed in the community and facilitates clear voice contact between the Contractor's staff and Service Users and which shall operate instantaneously when required and be available at all times.
• On receiving a call, the operator shall contact the Council or an alternative nominated phone number which may be friends, family or neighbour of the Service User.
About the buyer
Contact name
Procurement
Address
Bromley Civic Centre
Stockwell Close
Bromley
BR1 3UH
United Kingdom
Website
Share this notice
Closing: 11 June 2019
All content is available under the
