Published date: 11 January 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 18 July 2016

Contract summary

Industry

  • Call centre - 79512000

Location of contract

North West

Value of contract

£8,887,102

Procurement reference

UI_DWP_101955

Published date

11 January 2017

Closing date

18 July 2016

Contract start date

21 January 2017

Contract end date

29 July 2018

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

To deliver the following telephony service lines:
Universal Credit Full Service from 30 January 2017 to 29 July 2018 (Handling an Inbound Call from claimants wishing to book an Initial Evidence Interview as part of their UC Claim)
Universal Credit Live Service from 01 March 2017 to 31 May 2018 (Making an Outbound Call to claimants who wish to book an Initial Work Search Interview as part of their UC Claim)

More information

Attachments

Award information

Awarded date

6 September 2016

Contract start date

26 September 2016

Contract end date

29 July 2018

Total value of contract

£0

This contract was awarded to 1 supplier.

Serco Limited

Address

Serco House
16 Bartley Wood Business Park
Bartley Way
Hook

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Quarry House
Leeds
LS2 7UA
England

Email

angie.booth@dwp.gsi.gov.uk