Published date: 18 September 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 21 October 2020, 12pm

Contract summary

Industry

  • Call centre - 79512000

Location of contract

London

Value of contract

£1,400,000

Procurement reference

tender_238962/878969

Published date

18 September 2020

Closing date

21 October 2020

Closing time

12pm

Contract start date

1 April 2021

Contract end date

31 March 2028

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The provision to the delivery of an emergency 'Out of Hours' call handling service on behalf of Havering Council. This service is available to all residents in the borough. The Out of Hours service will make it easy for residents to report a wide range of emergencies outside of normal office hours. Whilst the service currently operates solely via telephone, we envisage an omni-channel operating model to be developed and rolled out in the future enabling residents to be able to report incidents using a variety of alternative channels. The contract will be for a period of 5 years with an option to extend for a further 2 years. It is intended that the contract will commence on 1st April 2021.

Havering is located on the border of London and Essex. The borough has a rich cultural history and is home to around 250,000 people. The borough is diverse with both areas of affluence as well as pockets of deprivation. At its centre, is Romford, an area with excellent shopping facilities as well as a vibrant night time economy. Romford is actually visited by over 200,000 people per week.

More information

Links

  • www.capitalesourcing.com
  • Tender notice
  • Please find all the invitation to tender documents on the capitalEsourcing portal

Additional text

This invitation to tender will be published on the capitalEsourcing portal.

About the buyer

Contact name

Abdulmajid Ahmed

Address

Town Hall, Main Road, Romford
Essex
RM1 3BB
England

Email

Majid.ahmed@onesource.co.uk