Published date: 17 May 2024
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Software package and information systems - 48000000
Location of contract
NE25 0QJ
Value of contract
£180,000
Procurement reference
CF-2380900D0O000000rwimUAA
Published date
17 May 2024
Closing date
7 June 2024
Closing time
12pm
Contract start date
5 September 2024
Contract end date
6 September 2027
Contract type
Supply contract
Procedure type
Restricted procedure (above threshold)
A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
Procurement of a Contact centre solution for digital services - Stage 1 of restricted tender exercise. A refresh of the current contact management solution has been identified and it is the intention of the Trust to go out to market to evaluate innovative technologies and methods of service delivery. The current service handles internal and external engagements across all Trust sites with call volumes of circa 7,000 per day. This is predominately via voice, however the
ability to handle SMS, web chat and robotic
channels is becoming more prevalent.
More information
Additional text
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To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome.
Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at:
Phone: 0800 9956035
E-mail: support-health@atamis.co.uk
About the buyer
Contact name
Tyler McGough (RTF)
Address
Northumbria house, unit 7/8 silverfox way, cobalt business park
Newcastle
NE27 0QJ
GB
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Closing: 7 June 2024, 12pm
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