Published date: 28 October 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 August 2025, 12pm

Contract summary

Industry

  • Customer Relation Management software package - 48445000

Location of contract

North East

Value of contract

£382,118.07

Procurement reference

OPEN28102025095644

Published date

28 October 2025

Closing date

1 August 2025

Closing time

12pm

Contract start date

1 November 2025

Contract end date

31 October 2028

Contract type

Service contract

Procedure type

Other: Direct Award

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

This product allows us access to the Telephony Platform to enable services to handle customer queries.

Award information

Awarded date

27 October 2025

Contract start date

1 November 2025

Contract end date

31 October 2028

Total value of contract

£382,118.07

This contract was awarded to 1 supplier.

Amazon Web Services EMEA Sarl

Address

1 Principal Place Worship Street London, EC2A 2FA

Reference

Companies House number: FC034225

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Sabrina Bell

Address

County Hall
MORPETH
NE612EF
England

Telephone

01670 624843

Email

sabrina.bell@northumberland.gov.uk