Published date: 4 October 2017

This notice was replaced on 14 June 2018

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 14 June 2018)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Contract summary


  • Health and social work services - 85000000

Location of contract

South West

Value of contract


Procurement reference


Published date

4 October 2017

Closing date

27 November 2017

Contract start date

1 April 2019

Contract end date

31 March 2029

Contract type

Service contract

Procedure type

Competitive procedure with negotiation (above threshold)

Anyone may ask to participate, but only those who are pre-selected will be invited to submit initial tenders and to negotiate.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



NHS Bristol, North Somerset and South Gloucestershire Clinical Commissioning Groups (the Commissioners) are seeking to commission an Integrated Urgent Care (IUC) service incorporating NHS 111, GP Out of Hours Services and a Clinical Assessment Service.

Key features of the future service will include:
- Access to telephone advice, care and treatment 24 hours a day 7 days a week from appropriately trained and qualified staff
- Access to out of hours face to face clinical services
- Access to quality self-care advice and guidance, empowering the population to self-care where appropriate.

The Commissioners wish to use the procurement to explore a number of options and methods of delivering the services and will, amongst other things, wish to discuss with bidders the proposed commercial model (e.g. block, cost per case, mixed), the proposed organisational model (e.g. lead provider, alliance, special purpose vehicle) and proposed activity shifts and consequent impacts (e.g. reduction in unnecessary A&E attendance).

The scope and value of the contract will be partially determined through the procurement procedure being undertaken and the dialogue sessions with bidders. The value provided should therefore be treated as indicative only. The maximum annual value is expected to be £12.5m per annum, however as noted this figure is subject to change and is not guaranteed.

The initial contract period is 7 years, with options to extend the contract at the Commissioners' discretion for any period(s) up to a maximum of a further 3 years.

The Commissioners are holding a half day event in Bristol on 18th October where commissioners and urgent care providers will work with The Primary Care Foundation to use a modelling tool that allows local health systems to test different assumptions of implementing an integrated urgent care service. Local commissioners will have fed current data into the modelling tool and the workshop will look at assumptions about the potential future models of care. Those expressing interest in this procurement are welcome to attend (max 2 attendees per organisation), and should send a message through the In-Tend system if they wish to attend.

This procurement is being carried out by NHS South, Central & West Commissioning Support Unit SCW) on behalf of the Commissioners. SCW is using the In-Tend e-procurement system for this procurement, and interested providers will be able to view this notice via the 'current tenders' list on the e-procurement portal (In-tend) at:

In order to submit a bid, you will need to register on the In-Tend e-procurement portal and 'express an interest', completing all necessary questions as specified within the provided documents.

More information

Additional text

Interested providers will be able to view the tender opportunity via the 'current tenders' list on the e-procurement system

In order to access the tender documentation you will need to 'express an interest' and register on the system. Bidders are required to respond to Selection & ITN1 questions directly within the system and attach any requested documents separately to the placeholders provided.

The services are healthcare services falling within Schedule 3 to the Public Contracts Regulations 2015 ("the Regulations") which are not subject to the full regime of the Regulations, but is instead governed by the "Light Touch Regime" contained within Chapter 3, Section 7 of the Regulations (Regulations 74 to 77).

The tendering process will be conducted in accordance with the requirements and flexibilities provided by Articles 74 to 76 of the Directive, and Regulations 74 to 76 of the Regulations. The Authority will run a transparent tender process, treating all Bidders equally. For the avoidance of doubt, the Authority will not be bound by the Regulations or the Treaty on the Functioning of the European Union or any other regulations or legislation except for the specific parts or circumstances that apply to the procurement of these Services.

Neither the inclusion of a Bidder selection stage, nor the use of any language or terms found in the Directive or Regulations, nor the description of the procedure voluntarily adopted by the Authority ("Open", "Restricted", "Competitive Procedure with Negotiation", "Competitive Dialogue" or any other description), nor any other indication, shall be taken to mean that the Authority intends to hold itself bound by the Directive or Regulations, save by the provisions applicable to services coming within the scope of Annex XIV of the Directive / Schedule 3 of the Regulations.

The Contracting Authority intends to voluntarily observe the award decision notices provisions and 10 day standstill period described in Regulation 86 of the Regulations. Unsuccessful Bidders will receive scores and reasons for the decision, including the characteristics and relative advantages of the winning bid and the reasons why the Bidder/application was unsuccessful. Deadline for lodging of appeals should be in accordance with Regulation 87 and Regulation 91 of the Regulations.

About the buyer

Contact name

Katie Luscombe


Marlborough Street