Published date: 25 July 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 31 May 2024, 5pm

Contract summary

Industry

  • Office-support services - 79500000

  • Telephone-answering services - 79510000

  • Call centre - 79512000

Location of contract

England

Value of contract

£600,000

Procurement reference

LBOWF001-DN723555-40316082

Published date

25 July 2024

Closing date

31 May 2024

Closing time

5pm

Contract start date

8 July 2024

Contract end date

7 July 2027

Contract type

Service contract

Procedure type

Direct award

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Transitioning to a new, modern contact solution, which follows the council's cloud-first architecture principle and requires no additional hardware in the council's datacentre. This transition aims to enhance communication reliability, optimise call management, and provide robust reporting mechanisms, aligning LBWF's infrastructure with the latest technological advancements.\r
Direct Award via G-Cloud 13 Framework Agreement (RM1557.13) (Market Test Exercise)

Award information

Awarded date

28 June 2024

Contract start date

8 July 2024

Contract end date

7 July 2027

Total value of contract

£600,000

This contract was awarded to 1 supplier.

8x8 UK Ltd

Address

hp198jr

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Georgina Asumadu

Address

Room 100, Waltham Forest Town Hall
Forest Road
Walthamstow
E17 4JF
England

Telephone

+44 2084963000

Email

Georgina.Asumadu@walthamforest.gov.uk

Website

http://www.walthamforest.gov.uk/