Published date: 7 April 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 30 April 2021, 5pm

Contract summary

Industry

  • Administration software package - 48219300

  • Administration services - 75100000

  • Business services: law, marketing, consulting, recruitment, printing and security - 79000000

    • General management consultancy services - 79411000

    • Recruitment services - 79600000

    • Assessment centre services for recruitment - 79635000

Location of contract

Any region

Value of contract

£1,800,000 to £2,400,000

Procurement reference

20210407130034-81165

Published date

7 April 2021

Closing date

30 April 2021

Closing time

5pm

Contract start date

1 September 2021

Contract end date

31 August 2024

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The University of Roehampton uses an external provider for the following student recruitment and admissions services; enquiry management (for non-UK applicants), admissions service encompassing the creation and management of an online application form and an agreed review process for applications received (for all non-EU applicants and for EU/UK postgraduate applicants) and conversion management (for all applicants). The University processes in the region 17,000 - 18,000 appliacnts per year and processes enquiries by phone, e-mail and live chat.
The University of Roehampton seeks to appoint a provider who can sustain this valuable and user-friendly service, both to customers and the University's internal and external stakeholders. To underpin these services, the provider would be expected to be able to evidence robust, secure and innovative technology solutions, including sophisticated reporting, accessible from the client-side. The provider should have a demonstrable record of service level improvement and innovation and are required to assist in the University's on-going recruitment and marketing strategies, helping to maximise the number of enquiries, applications and enrolling students in an increasingly competitive market environment.

About the buyer

Contact name

Jack Tough

Address

Grove House
Roehampton Lane
London
SW15 5PJ
ENG

Email

jack.tough@roehampton.ac.uk

Website

https://www.roehampton.ac.uk/