Published date: 2 November 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 5 November 2021, 12:30pm

Contract summary

Industry

  • Supply services of personnel including temporary staff - 79620000

Location of contract

B70 8SZ

Value of contract

£4,808 to £5,634

Procurement reference

CFA PH

Published date

2 November 2021

Closing date

5 November 2021

Closing time

12:30pm

Contract start date

15 November 2021

Contract end date

15 February 2022

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Customer Feedback Advisor
Rate of Pay: £10.83
Hours: 37 hours per week
Location: Based at Roway Lane, Oldbury
Start Date: ASAP
Contract type: Agency - 12 weeks
Brief description:
We have an excellent opportunity for a Customer Feedback Advisor to join our Customer Complaints and Feedback team, and will contribute to the smooth and efficient running of the department. They will have excellent administration skills with a strong customer focus and can thrive in a busy working environment. Experience will include: • Minimum of 12 months experience of working within a Customer Service environment dealing with complaints handling and undertaking reception duties. • A professional telephone manner • Well organised with a positive and flexible approach to working • High level of IT literacy • Excellent communication and listening skills Applicants must possess 3 GCSE's at minimum Grade C, including English Language or equivalent. Need candidates who can start asap. Please see JD and PS for further information.
No DBS is required for this role.
This role is inside IR35
Please note this advert is also out with our Master Vendor
You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice.
The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.
From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.
To submit your documents, you will be required to opt in.
For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.
If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.
Closing Date: Friday 5 November 2021 at 12.30pm

More information

Links

Additional text

The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.
From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.
To submit your documents, you will be required to opt in.
For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.
If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.


Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Sarah Adams

Address

1 Providence Place
West Bromwich
West Midlands
B70 8SZ
United Kingdom

Telephone

0121 569 6100

Email

sarah_adams@sandwell.gov.uk