Published date: 8 May 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 16 October 2023, 4pm

Contract summary

Industry

  • Provision of services to the community - 75200000

Location of contract

W8 7NX

Value of contract

£0

Procurement reference

tender_363117/1353111

Published date

8 May 2024

Closing date

16 October 2023

Closing time

4pm

Contract start date

1 April 2024

Contract end date

31 March 2031

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Royal Borough of Kensington and Chelsea (RBK&C) Council has awarded this contract to an experienced and qualified IAG provider to provide:
- A borough wide year-round Information, Advice and Guidance (IAG) Service which is suitable tailored towards the diverse of different residents. The Service should be personalized and holistic, coordinated and systems based, triaged and integrated with a single point of access.
- IAG should be high quality, accurate and timely and essential for early intervention and prevention of escalation around issues which lead to eviction, unemployment and hospitalization.
- IAG should be targeted towards crisis prevention and seeking to reduce the systemic barriers people can face when accessing advice services.
The service provider will act as a strategic partner to the Council to help drive forward change and embed new approaches to support the delivery of strategic priorities.
The service provider will use a whole systems approach for the provision of independent and unbiased advocacy advice will be specialist and culturally specific to meet the needs of a diverse community.
The service provide will help to maximise resident's independence to prevent an over reliance and dependency on more intensive care and support, as well as dependence on other statutory services. The service will need to be accessible for a minimum of five days each week, excluding weeks containing public holidays.

More information

Links

Award information

Awarded date

15 January 2024

Contract start date

1 April 2024

Contract end date

31 March 2029

Total value of contract

£7,100,000

This contract was awarded to 1 supplier.

Kensington and Chelsea Advice Partnership (a Consortium)

Address

London

Reference

No reference - other

Supplier is SME?

Yes

Supplier is VCSE?

Yes

About the buyer

Address

The Royal Borough of Kensington and Chelsea Hornton Street
London
W8 7NX
England

Email

procurement@rbkc.gov.uk