Published date: 25 May 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 29 March 2021, 5pm

Contract summary

Industry

  • IT software package - 48517000

  • Survey analysis services - 79311300

  • Customer satisfaction survey - 79342311

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Scotland, Wales, Northern Ireland, Isle of Man, Channel Islands

Value of contract

£100,000

Procurement reference

CCZN21A14.

Published date

25 May 2021

Closing date

29 March 2021

Closing time

5pm

Contract start date

1 April 2021

Contract end date

31 March 2022

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Authority is seeking approval to
procure a SaaS Customer Experience
Platform to measure and research
customer satisfaction for the services we
operate

More information

Attachments

Additional text

Redacted Award Letter and Call-Off Contract attached.

Award information

Awarded date

31 March 2021

Contract start date

1 April 2021

Contract end date

31 March 2022

Total value of contract

£100,000

This contract was awarded to 1 supplier.

Qualtrics, LLC

Address

333 W River Park Drive 84604 Provo UT 84604 United States

Reference

No reference - other

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Crown Commercial Service on behalf of Cabinet Office : Cabinet Office

Address

Floor 9, The Capital Building, Old Hall Street
Liverpool
L3 9PP
England

Telephone

3450103503

Email

supplier@crowncommercial.gov.uk

Website

https://www.gov.uk/government/organisations/crown-commercial-service