Published date: 24 November 2015
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Market research services - 79310000
Location of contract
Any region
Value of contract
£20,000 to £25,000
Procurement reference
CQC AM 106
Published date
24 November 2015
Closing date
9 December 2015
Contract start date
31 December 2015
Contract end date
30 December 2016
Contract type
Service contract
Procedure type
Not applicable
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The Brief
On-going three-monthly recruitment of a representative sample of 100 members of the public and management of incentive payments for giving their views through a private online community.
The requirement
We require an external supplier who can recruit and incentivise a representative sample of people to engage in community activities.
We would like this sample to be re-freshed every three months in order to prevent people becoming 'CQC experts' that are no longer representative of the general public in terms of their awareness and understanding of our work.
We would look to recruit a minimum of 100 members of the public per 3 month cycle for a contract period of 12 months.
We also want the external supplier to manage incentive payments for members. We currently pay members £2.50 per 'task' they complete which is provided in high-street vouchers. Currently participants would complete up to 5 'tasks' during their three month participation in the community.
We are looking for a mix of people as follows:
• 30% 'general public'
• 30% current users of general healthcare services
• 30% current users of social care services or carers of someone using social care
• 10% current users of mental healthcare services or carers of someone using mental healthcare services.
Within these categories, we would specifically look to know if any of the following groups are represented for internal reporting purposes:
• carers
• people with long term conditions
• volunteers (any)
• pregnant or mothers with young children
• member of a statutory organisation (i.e. Local Healthwatch)
Day-to-day content management is managed by CQC's Public Engagement Team, however, we would look to the supplier to provide guidance / updates on;
• maintaining high engagement rates (based on feedback from the sample)
• issues people are having which is preventing them from responding to tasks
We would also look to the supplier to provide innovative solutions to ensure a minimum number of responses is achieved per task.
The limitations of our current technical solution means that CQC will have to manually bulk upload a .CSV Excel sheet which includes the email addresses of the full sample in order to activate their participation on the site. This will then trigger an automated email from the online community to the respondent. As a consequence, we would expect to receive this file from the supplier three days before the start of each 3 month-cycle.
At the termination of each three month cycle, CQC will delete the details of participants from the community after incentivised period is terminated. However we wish to work with the supplier to encourage participants to remain on the community without being incentivised. But if members do not want to remain, their details are deleted in line with data protection requirements.
More information
Additional text
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This contract will be tendered online using Delta eSourcing.
The Invitation to Tender pack is available on https://www.delta-esourcing.com/delta . You must register on this site to respond, if you are already registered you will not need to register again, simply use your existing username and password. Please note there is a password reminder link on the homepage.
Please note - the Invitation to Tender pack will be available to download from 25th November 2015 at 10.00am
Suppliers must log in, go to your Response Manager and add the following Access Code: B46MA34EJ7. Please ensure you follow any instruction provided to you here.
The deadline for submitting your response(s) is 09th December 2015 at 10am. Please ensure that you allow yourself plenty of time when responding to this invite prior to the closing date and time, especially if you have been asked to upload documents.
If you experience any technical difficulties please contact the Delta eSourcing Helpdesk on call 0845 270 7050 or email helpdesk@delta-esourcing.com.
Regards
Jackie
About the buyer
Contact name
Jacqueline Burn
Address
151 Buckingham Palace Road
London
SW1W 9SZ
England
Telephone
0207 448 9087
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Closing: 9 December 2015
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