Published date: 11 June 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 25 April 2025, 12pm

Contract summary

Industry

  • Software programming and consultancy services - 72200000

Location of contract

United Kingdom

Value of contract

£4,500,000

Procurement reference

PAHSO001-DN777880-75124297

Published date

11 June 2025

Closing date

25 April 2025

Closing time

12pm

Contract start date

9 June 2025

Contract end date

8 June 2027

Contract type

Service contract

Procedure type

Not specified

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Digital Ombudsman Contract to enhance the casework system by using digital technologies. PHSO will work with a chosen Digital Partner over the duration of the contract.

Award information

Awarded date

21 May 2025

Contract start date

10 June 2025

Contract end date

9 June 2027

Total value of contract

£4,500,000

This contract was awarded to 1 supplier.

Reply Limited

Address

38 Grosvenor Gardens,
London,
SW1W 0EB,

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

City Gate
51 Mosley Street
Manchester
M2 3HQ
England

Email

procurements@ombudsman.org.uk