Published date: 11 July 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 July 2019

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

Any region

Value of contract

£407,318

Procurement reference

tender_210694/783602

Published date

11 July 2019

Closing date

1 July 2019

Contract start date

15 July 2019

Contract end date

11 March 2020

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

eCase background:
Digital had a requirement to replace the system (Comet) supporting Ministerial Correspondence (MC), Parliamentary Questions (PQs) and Freedom of Information (FoI) requests which need urgent remediation. Systems were over 14 years old and not fully supported.

Although the overall caseload is a tiny proportion of DWP's correspondence the targets are monitored closely by Ministers, Cabinet Office, the Information Commissioner (FOI) and Parliament's Procedure Committee (PQ's). Delays processing cases would therefore have significant reputational and legal impact on DWP and its Ministers. Additionally, the COMET system could not effectively delete cases leading to a financial risk under General Data Protection Regulation (GDRP) estimated at c£850,000.

An initial scoping study recommended a Cloud Software product through G-Cloud as best value and quickest to deliver. Market scanning identified another suppliers with similar capabilities, however when conducting the long list, short list rationalisation, Fivium's eCase solution was the only one to fully meet the DWP's requirements for technically and from a financial perspective.

Digital Outcomes of procurement:
 All components resilient, supported and protected
 Reduce architectural complexity
 Deliver business efficiencies and enhanced service to Ministers through improved system performance and functionality
 GDPR compliance

What did we buy? A flexible and secure case management system designed specifically for Public Sector. The service enables a single platform for management of Freedom of Information (FOI), SARs, Ministerial Correspondence (MC), Parliamentary Questions (PQ), Letters, Complaints, Court Orders, and Investigations. The contract was let in April 2018 to an SME called Fivium, with a total value of £403,384.80 inc. VAT.

Changes
Due to and increased demand for more training, professional services and modules, the contract was uplifted through change control

More information

Attachments

Award information

Awarded date

1 July 2019

Contract start date

15 July 2019

Contract end date

11 March 2020

Total value of contract

£407,318

This contract was awarded to 1 supplier.

fivium ltd

Address

Palladium House, 1-4 Argyll Street, London, WF1 7LD

Reference

Companies House number: 5775733

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

West Street
Sheffield
S1 4EP
England

Telephone

1

Email

CD.DDSPMAILBOX@DWP.GSI.GOV.UK